FAQ
Orders
How can I order samples?
On each product page, you can add samples directly to your cart. Samples start at $3 each, and shipping costs are based on the number of samples ordered and the delivery destination. Most sample orders ship within 2 business days.
We strongly recommend ordering samples before placing a full order. Because our tiles feature natural variations in color and texture, we suggest purchasing more than one sample to experience the full range and character of the tile.
How much extra tile should I order?
We recommend ordering an additional 10% to account for cuts and waste. For more intricate patterned tiles or areas that require extensive cutting, adding 15% is not uncommon. For custom orders, we strongly suggest ordering 15–20% extra to cover potential shipping damage or future repairs, as replacement tiles typically have a longer lead time.
Shipping
How much does shipping cost?
We offer flat-rate shipping, $249 in the contiguous 48 states and $149 within Texas.
When will my order ship?
Sample orders typically ship within 3 business days.
In-stock orders generally ship within 72 hours.
For in-transit items, orders will ship according to the lead time listed on the product page at the time of purchase.
Can I pick up my order at your warehouse?
Yes. If you’re local, you may choose to pick up your order in person. After adding items to your cart, select “Pick Up” in the delivery section at checkout, and the warehouse address will be provided. Pick Up orders can be ready as soon as the same day.
Dallas, TX Warehouse Hours:
Monday - Thursday, 9am - 5pm
Friday, 9am - 3pm
Learn more about our shipping policies here.
Returns
Can I return or exchange my tiles?
Riad Tile does not offer refunds, and all sales are final. Because tile is a natural and handcrafted product with inherent variation in color, texture and finish, we strongly encourage ordering samples prior to placing a full order. Reviewing samples in your space allows you to see how the tile looks in your lighting and alongside your finishes, helping ensure you feel confident in your selection before committing to a larger purchase.
Learn more about our refund policies here.
Trade
Do you have a trade program?
Yes, we’re proud to offer a Trade Program for design professionals, contractors and industry partners. Members receive access to exclusive benefits. To learn more about the perks of our Trade Program, apply here to become a member.
Materials & Applications
What is a dye lot?
A “dye lot” refers to the subtle color variations that can occur between different production runs of the same tile style. Because our tiles are fired in kilns, slight changes in temperature and firing conditions can result in natural differences in tone from one batch to another.
If you would like to review dye lot photos for a specific product category, please contact our customer service team at hello@riadtile.com, and we’ll be happy to assist you.
What is the difference between Ceramic and Cement?
Ceramic tile is made from natural clay blended with water and sometimes sand or other minerals. The clay is shaped, dried and then fired in a kiln at high temperatures to harden it. After firing, a protective glaze is applied, which gives the tile its color and finish such as matte or glossy while also helping protect against stains and moisture.
Cement tile, on the other hand, is not fired in a kiln. It is handcrafted using layers of pigmented cement and a cement base, then hydraulically pressed and cured over time similar to concrete. Because it is not glazed, cement tile has a naturally soft, matte finish and rich, dimensional color. This curing process and layered construction are what give cement tile its distinctive depth and character.
Tile Application Guides
Installation
How do I install my tile?
When installed properly, Riad Tiles are designed to last for decades. We recommend reviewing our installation and care guides by tile type for general guidelines and best practices. Please note that these instructions are intended as basic recommendations. Because every project is unique, we strongly suggest working with a licensed professional contractor, ideally one with experience installing handmade tile, to ensure the best results. Riad Tile does not offer installation services.
Account
How do I create an account?
Click here to create an account and follow the prompts to complete the setup.
Contact Us
How do I contact you?
Call us at 972.914.9600.
Email us at hello@riadtile.com
Visit a Showroom
5200 E Grand Ave #520, Dallas, TX 75223
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Showrooms
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