PRIVACY POLICY
We want you to know how we handle the information you send us via the Internet. Our privacy policy adapts to the Internet’s dynamic environment. We keep you informed by updating this privacy policy as our procedures change. Please review it occasionally to remain informed. This is the way we handle information:
General
Riad Tile collects customer information in an effort to improve our customer’s shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address, and credit card numbers that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. Riad Tile may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site, including when you order from the site, so that we can send you any necessary e-mail messages related to your order – such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and other information that might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Riad Tile recognizes that it must maintain and use customer information responsibly.
Riad Tile will not rent or sell your e-mail address for any reason. Riad Tile shares information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions. We may disclose information about you as required by law. We do not share credit card information with third parties except for the purpose of processing payment for products you’ve ordered and as required by law.
Automatic Collection
Our web server automatically recognizes the visitor’s domain name (not the e-mail address) and records the referrer and the visitor’s browser and platform type (e.g., netscape browser on a microsoft platform).
Cookies
We collect the following information:
- Click-stream data
- Http cookies
We collect this information for these reasons:
- Maintain information about the contents of your shopping bag.
- Process your purchase with our shipping partners.
- Web site and system administration.
- Research to better understand what portions of our site best serve you.
e-Mail Addresses
When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your e-mail address to share information about Riad Tile products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional e-mail, you will be given the opportunity to decline receiving similar e-mails in the future.
Visitor-Keyed Information
We retain information provided by our visitors, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number). We do not store credit card numbers. On request with verification, we will give the visitor a reminder with unique identifier information (e.g., customer number or password).
Telephone Numbers
Visitors who give us their telephone numbers online will receive telephone contact from our representatives regarding orders or requests they have placed online. You may be contacted by one of our representatives to conduct research with regard to your satisfaction with our service. Your participation is voluntary and you may opt out at any time by e-mailing us.
Ad Servers
Riad Tile does not have arrangements with any ad server companies for this web site.
Children’s Online Privacy
The children’s online privacy protection act took effect April 21, 2000 and pertains to web sites directed toward children under 13 years of age. RiadTile.com does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.
Disclosure
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.
Security
When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On Riad Tile.com, we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. We employ 256-bit secure sockets layer (ssl) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.
Last Update: 06/19/24
SMS Privacy Policy
Riad Tile is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.
By using the Service, you agree to the terms of this Policy. Riad Tile reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as the any Personal Information that you choose to include in messages you send through the Service.
What Personal Information is collected about you
Through the use of the Service, Riad Tile will receive the following information from our website and the third party service provider: your mobile phone number when you submit an order through the website, your mobile phone number when you send a text message to us, as well as any comments or feedback regarding the Service that you send to us.
How Riad Tile uses Personal Information about you
We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages, (e) conduct research, (f) provide anonymous reporting for internal and external clients and partners, and (g) marketing messages.
Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Riad Tile utilizes servers and services owned by third parties.
Disclosure of your information
We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:
- We have your consent.
- We need to enforce our Terms of Service.
- We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Riad Tile is not accountable in any way for any liability or reimbursement.
- We provide such information to third parties who have entered into non-disclosure agreements with us.
- We provide such information to a company controlled by, or under common control with, Riad Tile for any purpose permitted by this Policy.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
- We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Riad Tile’s Terms of Service, or as otherwise required by law.
- We transfer Personal Information about you if Riad Tile is, or its assets are, acquired by or merged with another company.
- We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.
Security
Riad Tile takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).
We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.
Opting in
A mobile user might opt-in by:
- Entering a phone number online,
- Sending an Mobile Originating (MO) message containing an advertising keyword,
- Filling out a paper form that includes their phone number, or
- Signing up at a point-of-sale location.
Opting out
Riad Tile’s third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP” or “QUIT” to +18333138789.
We reserve the right to send you certain communications relating to the Service, such as announcements, marketing messages, and administrative messages, without offering you the opportunity to opt-out of receiving them.
Children
The Service is not intended for children under 13, and Riad Tile does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.
Intended audience
Riad Tile requires that users of this service be limited to US and Canada residents only.
Questions or concerns?
If you have any additional questions regarding this Policy, please feel free to contact us any time by calling +19729149600.
