Riad Tile collects customer information in an effort to improve our customer’s shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address, and credit card numbers that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. Riad Tile may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site, including when you order from the site, so that we can send you any necessary e-mail messages related to your order – such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and other information that might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Riad Tile recognizes that it must maintain and use customer information responsibly.
Riad Tile will not rent or sell your e-mail address for any reason. Riad Tile shares information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions. We may disclose information about you as required by law. We do not share credit card information with third parties except for the purpose of processing payment for products you’ve ordered and as required by law.
Our web server automatically recognizes the visitor’s domain name (not the e-mail address) and records the referrer and the visitor’s browser and platform type (e.g., netscape browser on a microsoft platform).
We collect the following information:
- Click-stream data
- Http cookies
We collect this information for these reasons:
- Maintain information about the contents of your shopping bag.
- Process your purchase with our shipping partners.
- Web site and system administration.
- Research to better understand what portions of our site best serve you.
When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your e-mail address to share information about Riad Tile products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional e-mail, you will be given the opportunity to decline receiving similar e-mails in the future.
We retain information provided by our visitors, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number). We do not store credit card numbers. On request with verification, we will give the visitor a reminder with unique identifier information (e.g., customer number or password).
Visitors who give us their telephone numbers online will receive telephone contact from our representatives regarding orders or requests they have placed online. You may be contacted by one of our representatives to conduct research with regard to your satisfaction with our service. Your participation is voluntary and you may opt out at any time by e-mailing us.
Riad Tile does not have arrangements with any ad server companies for this web site.
Children’s Online Privacy
The children’s online privacy protection act took effect April 21, 2000 and pertains to web sites directed toward children under 13 years of age. RiadTile.com does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.
When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On Riad Tile.com, we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. We employ 256-bit secure sockets layer (ssl) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.