About Zellige

Zellige is a traditional Moroccan tile handcrafted with non-refined natural clay from the Fez region. It is a low-fired terracotta that may be used for all applications, including floor/wall, interior/exterior and water treatments (such as pools). Zellige owes it distinctive appearance to slight variations in size, color and other imperfections.

Each Tile is Unique

Each Zellige tile is unique, with color variation between each tile. This variation is due to the ancient glazing process in which raw materials are in use. The process of firing Zellige tiles often causes crazing on the surface of the glazed tiles. Crazing is a common occurrence in handmade tiles that produces an intricate network of small hairline cracks. Zellige tiles are hand chiseled and therefore size variation is common. Be prepared for some variation in width, length and thickness.

Imperfections

Due to the raw materials and timeless methods of making Zellige tiles you will receive tiles that are pitted through the glaze and about 20% of which will contain cracks, crazing and edge-chipping. These tiles are perfectly fine to be installed and will give the traditional Zellige finish. If you don’t wish to have these imperfections, we recommend ordering 20%-30% more tile.

• Please make sure to review our installation instructions here.

• Orders are shipped on pallets
• Shipping quoted on our website is for standard freight with curbside delivery
• Typical lead time for in stock tiles 6-12 days. Proceed to check out for shipping quote
• Free local pick-up available from our warehouse in Dallas, TX. Select local pick up option at checkout for this option.
• We strongly advise waiting until the tile is delivered and inspected before scheduling your installation.
• Riad Tile does not offer refunds or exchanges after an order departs our warehouse. For more information please see review our Customer Service page
• Detention Fees - Delivery appointments are 30-minutes. If the delivery time extends beyond that window for any reason, additional charges may be incurred that will be the customer’s responsibility.
• Redelivery Fees - If for any reason the customer is not present for their delivery appointment (both initial or subsequent attempts), then the customer will be responsible for any-and-all redelivery charges incurred.
• Delivery Location - Riad delivers curbside only. If delivery to another location is provided by the carrier at the point of delivery, additional charges may apply and will be the customer's responsibility. Not all carriers offer service other than curbside, so Riad cannot guarantee another location in advance and cannot offer it as a service, as a result.
• Storage Fees - Riad's freight carriers hold shipments for up to 48 hours from the time they first contact the customer to set up the delivery appointment at no additional cost. If the order is held longer than 48 hours, the freight company will charge storage fees, which will be the customer’s responsibility.